Privacy Policy | ADoRe Academy
Effective date: March 15th 2025
1. Our Commitment to Your Privacy
ADoRe Academy is committed to protecting the personal information of its students, parents and legal representatives, prospective piano students, and website visitors.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information in connection with our activities, including through our website, contact forms, and online booking system.
We handle personal information in accordance with applicable laws, including Quebec’s Act respecting the protection of personal information in the private sector, as amended by Law 25.
2. Person Responsible for the Protection of Personal Information
The person responsible for the protection of personal information at ADoRe Academy is:
Name or title: Joel Dedji Dahoua, Founder
Email: Dedji.adore.academy@gmail.com
Business mailing address: 8985 Rue de Provence, Saint-Léonard, H1R 2W4, Québec, Canada
You may contact this person with questions about this Policy, to request access to or correction of your personal information, or to submit a privacy-related request or complaint.
3. What Information Do We Collect?
Depending on how you interact with ADoRe Academy, we may collect the following categories of personal information.
A. Inquiries and Bookings
When you submit a form or book an appointment, we may collect:
Your first and last name;
Your email address;
Your telephone number;
The date, time, and details of your appointment;
Information you choose to provide in a message or free-text field.
If you book an appointment for a child, we may also receive information about the child that you or their legal representative provide to help arrange lessons.
Please do not submit sensitive or unnecessary personal information through free-text fields.
B. Students and Enrolments
When you enrol in lessons, we may collect information necessary to manage enrolment, provide lessons, communicate with the student or their parent, and meet administrative and contractual obligations.
The information actually collected depends on the forms and services used.
C. Website Browsing
Depending on the features enabled on our website, we may also collect certain technical and browsing information, including:
IP address and technical information about your device;
Browser type and operating system;
Pages visited and interactions with the website;
Date, time, and duration of visits;
Information associated with cookies and analytics or advertising tools, when enabled.
The precise information collected depends on our website configuration and the third-party services in use.
4. Why Do We Use Your Information?
We use personal information only for identified and legitimate purposes related to our activities, including to:
Respond to inquiries;
Schedule, confirm, change, or cancel appointments;
Communicate with you about an appointment or lesson;
Arrange and provide requested services;
Manage enrolments, student relationships, and contractual obligations;
Handle lesson-related administration;
Protect the security and proper functioning of our website;
Understand website usage and improve our content, where analytics tools are enabled in accordance with applicable requirements;
Comply with our legal obligations.
We use the contact details you provide for communications relating to bookings and requested services. We do not use these details to send promotional communications without the consent required by law.
If our practices change, we will update this Policy and obtain any additional consent required by law.
5. How Do We Collect Information?
Information may be collected:
Directly from you through forms, emails, telephone calls, or other communications;
When an appointment is created or changed through our booking system;
During enrolment or participation in lessons;
Automatically through certain technical website features, including cookies and analytics tools, where used.
We limit collection to information necessary for the purposes explained at the time of collection, subject to applicable legal requirements.
6. Who Can Access Your Information?
Access to personal information is limited to authorized individuals who need it to perform their duties.
Some information may be processed by service providers that help us operate our business, including website hosting, online booking, email, and, where enabled, analytics or advertising providers.
Services that may be involved include:
Squarespace, for website hosting and website functionality;
Squarespace Scheduling / Acuity Scheduling, for appointment management and information submitted through the booking process;
Google Analytics and/or Google Ads, if these tools are actually installed and enabled, for their respective analytics or advertising functions.
The final list of providers, the information they can access, and their roles must be verified against ADoRe Academy’s actual configuration.
These providers may process information under their applicable terms and contractual obligations. We take reasonable steps to control access and protect information entrusted to them.
We do not sell the personal information of our students or prospective students.
7. Hosting and Processing Outside Quebec
Some service providers may process or store information outside Quebec, including in other Canadian provinces or in other countries.
Before publishing this Policy, ADoRe Academy must verify the locations where its providers process data, the applicable contractual terms, and the legal requirements governing disclosures of personal information outside Quebec.
Where a privacy impact assessment or other measures are required by law, these must be completed before the relevant disclosure takes place.
Information about data-processing locations will be specified here once these checks have been completed.
8. Cookies, Analytics, and Advertising
Our website may use cookies and similar technologies to support website functionality, remember certain settings, measure website traffic, or support advertising activities.
If Google Analytics is enabled, it may process website usage data to generate statistics.
If Google Ads or associated advertising technologies are enabled, certain data may be used to measure advertising results or support other configured advertising functions.
The technologies actually used, the information collected, the recipients, and the applicable consent settings must be verified in the website configuration and the relevant accounts.
Features that enable identification, location tracking, or profiling will not be enabled by default where applicable law requires them to remain disabled until the individual takes action. Where required, visitors will be informed about these features and how to activate them.
You may also manage certain cookies through your browser settings. Blocking some cookies may affect the functionality of certain features.
9. Retention and Destruction
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, subject to applicable legal, accounting, and contractual obligations.
Retention periods may vary depending on the type of information and your relationship with ADoRe Academy. For example, information relating to an inquiry, booking, enrolment, contract, or invoice may be subject to different needs and requirements.
Our retention schedule must specify the applicable periods or criteria for each category of information. Once the applicable retention period ends, information is securely destroyed or anonymized where legally permitted.
You may contact the person responsible for the protection of personal information to ask about the applicable retention period for a category of information.
10. Security Measures
We implement reasonable security measures appropriate to the sensitivity of the information we hold to protect it against loss, theft, unauthorized access, improper use, unauthorized disclosure, or alteration.
Measures may include access restrictions, account protection, permission management, and the use of service providers with appropriate security safeguards.
No method of transmission or storage can guarantee absolute security.
11. Privacy Incidents
We maintain a process for handling confidentiality incidents. If an incident occurs, we take appropriate steps to limit its consequences and prevent recurrence.
We maintain an incident register in accordance with applicable requirements. Where required by law, we notify the Commission d’accès à l’information du Québec and affected individuals.
12. Your Rights
Subject to the conditions and exceptions provided by law, you may:
Request access to personal information ADoRe Academy holds about you;
Request correction of inaccurate, incomplete, or ambiguous information;
Withdraw consent where processing relies on consent and withdrawal is applicable;
Request cessation of the dissemination of information, de-indexing, or destruction where the legal conditions are met;
Submit a complaint about the handling of your personal information.
To exercise your rights, contact the person responsible for the protection of personal information using the contact details in Section 2.
We may need to verify your identity and request information necessary to process your request. Applicable legal deadlines, conditions, and exceptions apply.
13. Information About Children
ADoRe Academy offers lessons to both children and adults.
When information relates to a child, we take into account the applicable rules regarding consent capacity and parental authority, depending on the child's age, the nature of the information, and the circumstances.
We ask parents or legal representatives to provide the information necessary to arrange lessons and to avoid submitting irrelevant information.
An identifiable student's photograph, video, or testimonial is not automatically authorized for public use simply because the student enrols in lessons. Any public use must have the appropriate authorization and comply with applicable requirements.
14. Links to Third-Party Websites
Our website may contain links to websites or services operated by third parties. These services have their own privacy practices. We encourage you to review their policies when using them.
15. Changes to This Policy
We may update this Policy to reflect changes in our practices, tools, or legal requirements.
The current version will be published on our website with its revision date. Where required by law, affected individuals will be informed of changes and additional consent will be obtained before any new use that requires it.
16. Contact Us
For questions or requests relating to the protection of personal information, please contact:
ADoRe Academy
Person responsible for the protection of personal information: Joel Dedji Dahoua, Founder
Email: 8985 Rue de Provence, Saint-Léonard, H1R 2W4, Québec, Canada
Mailing address: Dedji.adore.academy@gmail.com
Last updated: October 25th 2026